Shipping policy

Shipping Policy

Last updated: August 14, 2026

Delivery estimates

Most orders are estimated to arrive within 7–12 days. This timeframe is an estimate, not a guaranteed delivery date. Delivery can take longer because of carrier delays, customs processing, peak periods, weather, remote destinations, or other circumstances outside our control.

Order processing

After your order is confirmed, we begin preparing it for shipment. You will receive a shipping confirmation email when your order is on its way. If tracking is available for your shipment, the email will include a tracking link.

Shipping destinations and charges

The destinations we currently serve and any applicable shipping charges are shown at checkout before you complete your purchase. If your destination cannot be selected at checkout, we are not currently able to ship there.

International orders, duties and taxes

International shipments may be subject to import duties, taxes, customs fees, or other local charges. If these charges are not collected at checkout, they may be charged separately by local authorities or the carrier. The amount and process vary by destination.

Address accuracy

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Delays and missing deliveries

If your order has not arrived within the estimated delivery window, first check the latest tracking information. If tracking does not explain the delay, contact us with your order number and we will help investigate the shipment with the carrier.

If tracking shows that a parcel was delivered but you cannot locate it, please check around the delivery address, with other members of the household or building, and directly with the carrier before contacting us.

Damaged parcels

If your order arrives damaged, contact us promptly with your order number and clear photographs of the parcel, packaging, and affected product. Please retain the packaging while we review the issue and advise you on the next steps.

Contact

For questions about shipping or an existing order, please contact us through our Contact page and include your order number when available.